1. Contractual Relationship; Termination; and Modification

In addition to these Terms of Service, your access to and use of the Services are also governed by the additional terms posted on our website. These include, but are not limited to:

the Privacy Policy, which explains how Servana collects, uses, and shares your personal information;

the User-Generated Content Policy;

the Community Guidelines;

any applicable Referral or Promotions Policies;

and any other Servana standards or policies relating to safety, accessibility, or service requirements (collectively, the “Supplemental Terms”).

Together, these Terms of Service and the Supplemental Terms are referred to as the “Terms.” The Terms govern your access to and use of the Servana Platform and related Services in the United States and its territories (the “Territory”). If you access or use Servana’s Services in another country, you agree to be subject to that country’s terms of service. In these Terms, the words “including” and “include” mean “including, but not limited to.”

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not access or use the Services.

Termination

Servana may, at its sole discretion, immediately terminate these Terms or any Services with respect to you, or generally suspend or deny access to the Services or any part thereof, at any time and for any reason.

Modification

Servana reserves the right to modify these Terms or any related policies at any time. Any updates will become effective upon posting of the revised Terms through the Services or on Servana’s website. You are encouraged to review the Terms regularly, as your continued use of the Services after any changes constitutes your agreement to the updated Terms.

2. Arbitration Agreement

By using Servana, you agree that any dispute or claim arising out of or relating to these Terms or your use of the Services will be resolved individually through binding arbitration instead of in court. This means:

No jury trial. You and Servana waive the right to a trial by jury.

No class or mass actions. Claims must be brought on an individual basis only, not as part of any class, collective, coordinated, consolidated, mass, or representative action.

Final decision. An independent arbitrator, not a judge, decides the dispute, and their decision is final and binding.

Exceptions. This agreement does not prevent (i) individual claims in small-claims court, (ii) individual claims of sexual assault or harassment connected to the Services, or (iii) either party seeking court orders to protect intellectual property rights. Those claims may still be brought individually in a court of competent jurisdiction.

Process. Before filing for arbitration, both parties agree to attempt informal resolution in good faith. If arbitration is needed, it will be administered by a neutral arbitration provider under its rules, and the Federal Arbitration Act governs this agreement. Unless otherwise agreed, arbitration takes place in the county where you live.

Severability. If any part of this Arbitration Agreement is found unenforceable, the rest remains in effect, and any class or mass claims must be litigated in court rather than arbitrated.

3. The Services

Servana is a digital platform that lets you discover, request, and receive services from independent third-party providers (“Providers”). These may include home-service professionals, contractors, delivery drivers, or other businesses. Servana may also show you personalized recommendations, promotions, and provide payment processing and customer support to help you complete your requests.

When you submit a request, Servana notifies Providers. Each Provider decides whether to accept or reject your request, and you decide whether to hire them. Once a Provider has begun work, rescheduling or canceling may not be possible and may incur fees or non-refunded costs.

Servana itself does not perform, manage, or guarantee the services offered by Providers. Providers are independent and not employees, agents, or representatives of Servana.

You may access Servana through mobile or web applications downloaded from app stores. Any app store rules apply in addition to these Terms. Servana, not the app store, is responsible for the Services.

4–6. Third-Party Services, Accounts, and User Conduct

Third-Party Services
Servana may provide services, tools, or autonomous vehicles from third-party providers (“Third-Party Services”). Some services may require you to leave the Servana app, in which case you are subject to the provider’s terms and privacy policies. Servana is not responsible for products, services, or content from third parties.

User Accounts
To access most Servana features, you must create and maintain a personal account (“Account”). You must be at least 18 years old (or the legal age in your jurisdiction), may only have one account, and cannot transfer it. You are responsible for all activity under your account and for keeping your login credentials secure. Accounts may be disabled if inactive, unverified, or used without permission. Parents or guardians are responsible for minors using Servana.

User Conduct
You must comply with all laws and use Servana only for lawful purposes. You may not cause harm, nuisance, or damage to Servana, third-party providers, or others. You agree to report incidents and cooperate with investigations when necessary.

Communications
By creating an account, you agree to receive communications from Servana or its providers via email, text, calls, or app notifications. Standard messaging or data rates may apply. You can adjust your notification preferences in your account.

User Content & Feedback
Any content or feedback you provide is subject to Servana’s content and feedback policies.

7. Payment

Charges
Using Servana may result in charges for services or goods from Servana or third-party providers (“Charges”). Prices may include provider fees, service fees, taxes, or other applicable fees. Charges are your responsibility, and may vary based on demand or location.

Third-Party Payments
Payments to third-party providers are collected by Servana on their behalf and are considered paid directly to the provider. Providers may adjust charges based on actual goods or services delivered.

Payment Methods
By adding a payment method, you authorize Servana to charge it for any Charges, including taxes, fees, or adjustments. You may add multiple payment methods and set a default. Servana may update or decline payment methods if expired, invalid, unauthorized, or fraudulent.

Refunds
Charges are generally non-refundable unless Servana and the provider agree otherwise. Refunds or corrections must be requested within 30 days of the charge.

Promotions & Tips
Promotional offers and discounts may vary by user and can be changed or withdrawn at any time. Tips are optional and paid at your discretion.

Damage, Loss, or Violations
You may be responsible for costs related to damage, lost property, or violations of Servana’s Terms. Servana may facilitate payment for such costs using your saved payment method.

8. Disclaimers, Limitation of Liability, and Indemnity

Disclaimers
Servana and its Services are provided “as is” and “as available.” Servana makes no warranties regarding the quality, safety, reliability, or availability of the Services or any third-party services or goods obtained through the platform. Servana does not control or endorse third-party providers, their services, or any content. Any risk from using the Services or third-party services is solely yours.

Limitation of Liability
Servana is not liable for indirect, incidental, special, or consequential damages, including lost profits, data, or property, arising from your use of the Services or third-party services. Servana is not responsible for delays, failures, or disputes with third-party providers. Liability is limited to the maximum extent permitted by law and does not affect your rights as a consumer under applicable law.

Indemnity
You agree to indemnify and hold Servana, its affiliates, and their officers harmless from claims, losses, or damages arising from:

Your use of the Services or third-party services;

Your violation of these Terms;

Your content or feedback submitted to Servana;

Your violation of third-party rights.

9. Other Provisions

Choice of Law & Forum
These Terms are governed by the laws of the state where your dispute arises. Any legal disputes must be brought in the state or federal courts where the issue occurred, except as provided in Servana’s Arbitration Agreement or regional terms.

Copyright & Trademark Claims
Claims of copyright or trademark infringement should be sent to Servana’s designated agent. Refer to Servana’s Copyright and Trademark Policies for details.

Notice
Servana may provide notice via the app, email, phone, or mail. Notices are effective when sent or posted. You may give notice to Servana by mail to the registered agent listed on our website. Specific notice provisions in these Terms take priority if conflicts arise.

General
You may not assign these Terms without Servana’s written consent. Servana may assign these Terms to affiliates, successors, or acquirers. No partnership, employment, or agency relationship is created by these Terms. If any provision is invalid, the remaining Terms remain enforceable. Servana’s failure to enforce a provision does not waive its rights unless acknowledged in writing.